Returns Policy

We hope you love everything you buy from HappyPaws, however if you need to exchange or return an item, here is our Returns Policy.

    • For standard items, you have 30 days, from receipt of goods, to request an exchange or return (for any reason) by emailing us at hello@happypaws.ch and you must return the goods at your own expense within 30 days of receiving the goods.
    • Any returned products must be new, unused, unaltered and in the intact original box. All returned products (including all packaging) must be received at the office of HappyPaws in exactly the same, intact condition as they were sent to the customer (pet hair free). No returns will be accepted if the returned products have been visibly used or damaged by the customer and if this use or damage has rendered the product unsuitable for sale.
    • If the returned product is refused by HappyPaws, the product will then be returned to the customer at the expense of HappyPaws. The customer may not demand any compensation and will not be entitled to any refund, unless they subsequently exercise their warranty rights for sold goods.
    • HappyPaws will refund acceptably returned products within 2 days from the date of receipt of returned goods to the HappyPaws office.
    • Refunds will be completed in the same method as payment was made (Credit Card, Paypal or Sofort Banking).
    • For damaged or faulty goods, you must email us at hello@happypaws.ch within 48 hours of receiving the goods.
    • Please note exceptions to the standard returns procedure where personalised or customised products, made to order, perishable goods (such as food), grooming products, gift cards, and large items of furniture which are often custom made are non-returnable and non-refundable. Sale items are non-returnable and non-refundable as they are normally end of lines or discontinued lines which is why they are such bargains, however we are happy to exchange sale items for any other products.
    • It is strongly recommended that the customer use a tracking method and retain proof of postage in the case of an exchange or refund.
    • For Christmas gift exchanges and returns we are happy to accept exchange and return requests until the 30th of January.

 

Returns Department: Happy Paws, 17a Route de Geneve, Commugny 1291, Vaud, Switzerland